Refund and Returns Policy

Welcome to Mahana Jewels. By using our website and purchasing our products, you agree to abide by the following terms and conditions. Please read them carefully before making a purchase.

1. General Terms

By accessing our website, you confirm that you are at least 18 years old or have parental consent to use our services.
We reserve the right to modify these terms at any time without prior notice. Continued use of our website constitutes acceptance of the updated terms.

2. Product Information & Availability

We strive to display product images and descriptions as accurately as possible. However, slight variations in color and design may occur due to lighting or screen settings.
Product availability is subject to change without notice. If an item becomes unavailable after purchase, we will notify you and offer an alternative or refund.

3. Pricing & Payments

All prices are listed in the applicable currency and include/exclude taxes as stated at checkout.
We reserve the right to update pricing at any time without notice.
Payments must be made in full before shipping. We accept various payment methods as listed on our website.

4. Orders & Cancellations

Once an order is placed, it cannot be modified.
Order cancellations may be requested before shipment but are subject to approval.
We reserve the right to cancel any order due to incorrect pricing, stock unavailability, or suspected fraudulent activity.

5. Shipping & Delivery

Shipping times and costs vary depending on the destination and selected shipping method. Estimated delivery times are provided at checkout.
We are not responsible for delays due to customs, courier issues, or unforeseen circumstances.

6. Returns & Exchanges

Returns and exchanges are accepted under specific conditions. Please refer to our Return Policy for detailed information.
Customized or personalized jewellery items are non-returnable unless defective.

7. Warranty & Repairs

Our jewellery comes with a limited warranty against manufacturing defects. Normal wear and tear, accidental damage, and improper use are not covered.
Repairs may be available for a fee. Contact our customer service team for assistance.

8. Intellectual Property

All content on our website, including images, designs, and text, is the property of Mahana Jewels. Unauthorized use or reproduction is strictly prohibited.

9. Privacy Policy

Your personal information is handled with the highest security standards. Please review our Privacy Policy to understand how we collect, use, and protect your data.

10. Limitation of Liability

Mahana Jewels is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Governing Law

These terms and conditions are governed by the laws of [Your Country/Region]. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City/Country].

12. Contact Us

For any inquiries regarding these terms, please reach out to us:
📧 Email: info@mahanajewels.co.uk
🌐 Website: mahanajewels.co.uk

By using our website, you acknowledge that you have read, understood, and agreed to our Terms & Conditions.